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Delivery Terms

How DigiMarsh provisions, executes, and delivers digital IT services and solutions.

Effective Date: January 1, 2026

DigiMarsh specializes in digital IT services, cloud operations, cybersecurity infrastructure, and custom software development. As our offerings consist primarily of professional services and electronic solutions rather than physical goods, these Delivery Terms outline how services are scheduled, executed, and completed.

1. Digital Delivery Model

All deliverables—including software code, system configurations, cloud architecture deployments, technical documentation, and audit reports—are delivered digitally through secure channels, such as encrypted cloud repositories, client portals, or secure email.

2. Service Timelines & Milestones

Project timelines and completion estimates are agreed upon in writing within your initial proposal or Statement of Work (SOW):

  • IT Consultancy & Audits: Delivered within the agreed milestone period following access to your systems.
  • Software & Web Development: Released according to phased sprint schedules defined in the SOW.
  • Managed IT & Security Support: Provisioned and activated within 24 to 48 hours of contract execution.

3. Client Dependencies

Timely delivery depends on your prompt submission of required access credentials, server configurations, third-party software keys, and feedback. Delays caused by missing information may extend project completion dates accordingly.

4. On-Site Support & Service Delivery

For services requiring physical technician visits (such as network installation or hardware deployment), dates will be scheduled during our regular operating hours (Monday to Friday, 10:00 AM – 6:00 PM UK time).

5. Acceptance & Sign-off

Upon completion of a project or milestone, you will receive written notification to review the deliverables. Clients have a standard 7-calendar-day acceptance period to request revisions covered within the original project scope.

6. Contact Support

For questions regarding your service delivery status or technical schedules, please reach out:

  • Email: info@digimarsh.com
  • Phone: 011-45111957
  • Address: H NO-RZ-7A S/F, Gali No-11-C, Durga Park, New Delhi, South West Delhi, Delhi - 110045