info@digimarsh.com
Hours: Mon - Fri: 10.00 AM - 6.00 PM
Understand our guidelines regarding cancellations, service fees, and refunds.
Effective Date: January 1, 2026
At DigiMarsh, we are committed to providing top-tier IT services, cloud solutions, custom software engineering, and managed support. Because our work involves custom labor, dedicated infrastructure allocation, and specialized technical expertise, our refund policy is structured as follows.
1. IT Consulting & Advisory Services
Fees paid for initial IT consultations, system assessments, or strategic planning sessions are non-refundable once the consultation or report delivery has been completed. If you cancel a scheduled consultation at least 24 hours prior to the session, a full refund or rescheduling can be requested.
2. Custom Software & App Development
Software development projects are billed according to project milestones detailed in your Statement of Work (SOW). Setup deposits and milestone payments for completed development phases are non-refundable. If a project is cancelled mid-phase, fees will be prorated based on completed billable work hours, and any unearned portion of prepaid funds will be refunded.
3. Managed IT Support & Subscription Services
Recurring monthly subscriptions for Managed Support, cloud hosting management, and network monitoring are billed in advance. You may cancel your subscription service at any time by providing a 30-day written notice. Refunds are not issued for partial monthly billing periods already underway.
4. Third-Party Licenses & Cloud Infrastructure
Payments made for third-party software licenses, domain registrations, SSL certificates, or cloud infrastructure provisioning (such as AWS, Azure, or Google Cloud) are subject to the vendor's respective refund policies and are generally non-refundable once activated.
5. Refund Request Process
To request a refund or raise a billing dispute, please email our billing team at info@digimarsh.com with your invoice number and full project details. Approved refunds will be processed back to the original method of payment within 7–10 business days.
6. Contact Us
For any billing queries or questions regarding this Refund Policy, reach out to us: